Remote Access

Notifications

05December 2023

China users

Please be informed that we anticipate there's an ICP filing requirement in place that will affect the China server/connection. Kindly connect to Singapore or other locations while we are actively working with the local authority to rectify the Domain Name service issues and apply a seamless quick workaround.

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10Apr 2023

Entrust retirement - PingID registration

From now on, all users utilizing Entrust to access PartnerAccess and RemoteAccess are required to have PingID installed on their devices in order to be able to authenticate and access Roche Business Applications as Entrust is going to be retired. Please, click this link to start the 3 min registration process.
- - You will find all the necessary information about the options to register and authenticate with PingID on the Support tab.
- - Visit our website if you want to know more about PingID.
- - To gain access to Remote Access, you have various methods available for the PingID authentication factor: the PingID mobile app, the PingID desktop app, Authenticator Apps (such as Google or Microsoft), and Yubikey.
- - Please be aware that methods like Security Key and TouchID (FIDO2 compliant) are incompatible with Remote Access portal. However, these methods can be utilized with other applications.
- - In case you encounter any problems, contact Roche IT service desk.
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China users

Entrust retirement - PingID registration