Support
ROCHE PINGID TRAINING MATERIALS
PingID: Training Materials (Google Drive access required, otherwise check documentation below)
ROCHE PINGID DOCUMENTATION
PingID: Yubikey and Security Key management (for standard users)
PIngID: TouchID management (Not valid for Netscaler users)
For persons accessing the Roche network from the internet, strong authentication is required. Strong authentication is a multifactor authentication that combines what you know (password of your Roche account) with what you have (your Roche ID Grid Card).
Roche Account
For security reasons, you must change your Roche Password the first time you access this portal. Later on you can change your password at any time by accessing the cidm.roche.com. If you have forgotten your password, please contact your local servicedesk.
PingID
You need to register in PingID before can be used
To access Roche applications you need:
| Operating System |
Windows Mac OS |
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| Browser |
Internet Explorer Chrome Safari |
| Browser Settings |
Add the website *.roche.net to the trusted sites in your browser |
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Citrix Workspace |
The installation of Citrix Workspace LTSR is required for best experience. TCP port 443, 1494,2598 and 8443 are desired to interoperability between Citrix App & Desktop. Please, use the link below for instructions about how to install the Citrix client on a non-Roche Managed computer. If you do not install Citrix Workspace, the following functionalities will not be available: - file transfer between your computer and the Roche applications you are accessing
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This page contains key technical information about your client. If you are having problems signing in to a RANGE gateway with your Roche credentials (USERID, ID GRID Card) or accessing a Roche application, please copy the information on this page and send it to your local service-desk.
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| Web Browser | |
| Java | |
| ActiveX | |
| Date |