Support



ROCHE PINGID TRAINING MATERIALS


PingID: Training Materials (Google Drive access required, otherwise check documentation below)



ROCHE PINGID DOCUMENTATION







PingID: TouchID management (Not valid for Netscaler users)






ADDITIONAL INFORMATION FOR EXTERNAL WORKFORCE USERS








For persons accessing the Roche network from the internet, strong authentication is required. Strong authentication is a multifactor authentication that combines what you know (password of your Roche account) with what you have (your Roche ID Grid Card).

Roche Account

For security reasons, you must change your Roche Password the first time you access this portal. Later on you can change your password at any time by accessing the cidm.roche.com. If you have forgotten your password, please contact your local servicedesk.

PingID

You need to register in PingID before can be used

PingID Registration

Remote Access portal enables access to Roche applications and desktops to any user, any device, anywhere and at any time.

Operating System Citrix resources can be accessed using a variety of operating systems. Here you have the most commonly supported ones:
  • Windows
  • Mac
  • Linux
  • iOS
  • Android
  • ChromeOS
Browser Any updated browser like Google Chrome, Safari, Microsoft Edge Chromium, or Mozilla Firefox among others*
Citrix Workspace App* (optional)

This is a full-featured app installed on your computer, tablet, or phone. When installing Citrix Workspace App you benefit from optimal performance and additional features:

  • Better Performance: The native client is optimized to handle applications and desktops smoothly, providing a faster and more reliable experience, especially for complex tasks or heavy workloads.
  • Advanced Features: Features like file sharing, printer integration, microphone/camera support for virtual meetings, and full keyboard shortcuts work seamlessly with the native client.
  • Offline Access: Some versions allow you to use certain applications even if your internet connection is temporarily lost.
  • Enhanced Security: Native apps provide robust security features, such as automatic encryption, which keeps your data safer.
  • Multimedia Support: For tasks involving video conferencing or multimedia, the native client optimizes performance, ensuring smooth playback and interaction.

For Roche Managed Devices: Citrix Workspace App should be included by default.

For Non-Roche Managed Devices, follow these instructions:

It is recommended to use the latest versions of these operating systems, browsers, and clients for optimal performance and the best experience.

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