Support

For persons accessing the Roche network from the internet, strong authentication is required. Strong authentication is a multifactor authentication that combines what you know (password of your Roche account) with what you have (your Roche ID Grid Card).

Roche Account

For security reasons, you must change your Roche Password the first time you access this portal. Later on you can change your password at any time by accessing the cidm.roche.com. If you have forgotten your password, please contact your local servicedesk.

Roche ID Grid Card

You need to activate your Roche ID Grid Card before it can be used to access RANGE.

Activate Your Roche ID Grid Card

To access Roche applications you need:

Operating System

Windows

Mac OS

Browser

Internet Explorer

Chrome

Safari

​Browser Settings

Add the website *.roche.net to the trusted sites in your browser

Citrix Workspace

The installation of Citrix Workspace LTSR is required for best experience. TCP port 443, 1494,2598 and 8443 are desired to interoperability between Citrix App & Desktop. Please, use the link below for instructions about how to install the Citrix client on a non-Roche Managed computer. If you do not install Citrix Workspace, the following functionalities will not be available:

- file transfer between your computer and the Roche applications you are accessing
- printing to the printer connected to your computer
- simplified copy/paste of text between your computer and the Roche applications you are using

 

How to install Citrix Workspace (all users)

This page contains key technical information about your client. If you are having problems signing in to a RANGE gateway with your Roche credentials (USERID, ID GRID Card) or accessing a Roche application, please copy the information on this page and send it to your local service-desk.

Operating System
Web Browser
Java
ActiveX
Date